Contact Big Mumbai
Contact Big Mumbai for questions about our guides, corrections to anything we have got wrong, or feedback on the free demo. This page also explains where to go for the things we genuinely cannot help with — account, balance and withdrawal issues, which have to go to the platform you actually played on.
What we can help with
- Corrections — a figure, rule or detail on this site that is wrong or out of date
- Questions about anything explained in our guides
- Bugs or problems with the free play-money demo
- Suggestions for topics we have not covered
- Accessibility problems with the site itself
We particularly want corrections about specific numbers — withdrawal minimums, processing times, VIP thresholds, tax rules. Those change, and we would rather hear about it than have a stale figure sitting on the page.
What we cannot help with
This is the important part, because it saves you time. Big Mumbai is an independent guide, not a gaming operator. We have no access to any gaming account, balance, or transaction anywhere.
| Your issue | Who can actually help | Useful reading |
|---|---|---|
| Deposit not credited | The platform’s support team — you need the UPI reference | Payments guide |
| Withdrawal pending or rejected | The platform’s support team | Payments guide |
| Cannot log in / password reset | The platform’s support team | Login guide |
| Account frozen or blocked | The platform’s support team | FAQ |
| Suspected malware from an APK | Your bank, plus a device security check immediately | App safety guide |
| Gambling is becoming a problem | Tele-MANAS on 14416 — free, 24/7, multiple languages | Responsible gaming |
Getting real account support
When you contact a platform’s support, a well-prepared message resolves far faster than a frustrated one. Include:
- Your registered mobile number (never your password, and never an OTP)
- The transaction or withdrawal reference number
- The exact amount and the time it happened
- The payment method used
- A screenshot of the relevant screen or bank entry
Never share your password or an OTP with anyone claiming to be support. No legitimate agent asks for either. This is worth repeating because it is the most common way accounts are lost.
Reporting a scam or fake site
If you have come across a cloned site, a fake app, or a channel selling prediction signals, we are interested — it helps us keep the warnings on this site current.
If you have actually lost money to one, report it to the National Cyber Crime Reporting Portal at cybercrime.gov.in, or call the national cybercrime helpline on 1930. Speed matters considerably with financial fraud — report first, then tell us.
How to reach us
Use the contact form on this site if one is available to you, or the contact address published in the site footer. We read everything, and we prioritise corrections and demo bug reports.
We cannot respond to requests for prediction tips, formulas or signals — the reasons are set out in full on our Wingo prediction page.
You May Also Need
- FAQBig Mumbai FAQ answering what players actually ask about login, registration, the app, deposits, withdrawals, VIP levels, fairness and safe play.
- AboutAbout Big Mumbai: who these guides are for, how the content is written, what we deliberately never publish, and how to send us a correction.
- Responsible GamingResponsible gaming guide with practical budget limits, time controls, warning signs of problem play, self-exclusion steps and support in India.
- Deposit and WithdrawalDeposit and withdrawal guide for Indian players covering UPI, Paytm, PhonePe and Google Pay, processing times, verification and failed payments.